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Australian Journal of Pharmacy : February 2005
Capitol Chemist Chisholm: Chisholm, Australian Capital Territory They know what matters favourite areas are baby and wound care. W ITH two pharmacists and three permanent staff, everything at Capital Chemist in the Canberra suburb of Chisholm is the result of team effort. So when the QCPP was being implemented, co- owner Amanda Galbraith was happy to share the load. ‘Some of the things that the staff decided on were amazing and things that I wouldn’t have even considered,’ she said. Staff appearance was one issue which resulted in lengthy discussion. While Ms Galbraith was happy to set a simple dress standard—blue skirt, shirt with company logo—the staff went further, stipulating what types of earrings were suitable and adding that body piercings and tattoos should not be visible. Ms Galbraith is proud of the pharmacy’s ‘family feel’—her two The pharmacy is a welcome refuge for the many new mums in the area. ‘Sometimes new mums just need someone else to hold the baby for a while,’ explained Ms Galbraith. And when it comes to wound care, that’s exactly what customers get. Only the week before this interview, an appreciative single dad had visited the pharmacy half a dozen times to report on how his daughter’s skateboard injuries were faring—he had brought her to the pharmacy the week before with bleeding palms, the pharmacist had shown him what to do and dressed the wounds herself. Ms Galbraith is actively involved in ensuring all staff are properly trained and recently won the ACT Guild’s Supervisor of the Year award. With a swag of awards under her belt, 2005 is shaping up to be a big year for Ms Galbraith. Not only will she celebrate a special birthday, she will make her television debut in the Capital Chemist’s new commercial. The advertisement’s theme is community values and patient support, and carries the tag line: ‘We know what matters.’ Ms Galbraith and her team certainly do. ¦ Quality support from Pfizer P fizer Consumer Healthcare is proud to have been the exclusive sponsor of the Quality Care Pharmacy of the Year Award since its inception in 2000. Entering the competition requires substantial commitment from those taking up the challenge and all pharmacies who have participated over the years should be congratulated. Pfizer’s pharmacy relations manager and representative on the judging panel, Graham Perl, said the 2005 state and territory winners all submitted exceptional QCPP documentation supporting their entry that was clearly used and adapted in their pharmacy. The level of detail provided enabled the panel to identify those pharmacies that stood out in their QCPP implementation. The overall winner will be announced at the APP Conference in March. While it is still too early to comment on individual entries, it is clear all the 2005 Quality Care Pharmacy of the Year state and territory winners are outstanding and the competition for the title of national winner, very tight. ¦ T he Australian Journal of Pharmacy takes pride in supporting the Quality Care Pharmacy Program through ongoing editorial coverage and, in partnership with the Guild, on projects such as this supplement. Our owner, Pharmaceutical Defence Limited (PDL), has been a major sponsor of the program since it began six years ago. Consistency in the quality of care and advice provided by pharmacists and pharmacy staff may be the most significant issue confronting pharmacy. The AJP shares the Pharmacy of the Year’s goals of encouraging excellence to ensure pharmacy maintains its relevance and credibility within the Australian community.